Find answers to common questions about investing with Croudium
🔍
No results found
Try different keywords or browse categories above
🚀 Getting Started
What is Croudium?
+
Croudium is a real estate crowdfunding platform that allows anyone to invest in premium property
projects starting from just Rp 500,000. We're licensed by OJK (Financial Services Authority) and
provide a secure, transparent way to build wealth through real estate.
How do I create an account?
+
Creating an account is free and takes about 5 minutes. Click "Start Investing" and provide your
email, phone number, and ID (KTP) for verification. Once approved, you can start browsing and
investing in projects immediately.
Who can invest on Croudium?
+
Any Indonesian citizen (WNI) aged 18 or above with a valid KTP and bank account can invest. You
don't need prior investment experience – we provide all the information and tools you need to
make informed decisions.
💰 Investing
What is the minimum investment amount?
+
The minimum investment is Rp 500,000 per project. There's no maximum limit, but we recommend
diversifying across multiple projects to reduce risk. You can invest in as many projects as you
like.
How are projects selected and vetted?
+
Every project undergoes rigorous due diligence including developer background checks, legal
document verification, financial analysis, and site inspections. Less than 5% of submitted
projects make it to our platform. We only list projects from developers with proven track
records.
What types of properties can I invest in?
+
We offer various property types including residential developments (houses, apartments),
commercial properties (offices, retail spaces), and mixed-use developments. Each project listing
clearly specifies the property type, location, and investment structure.
📈 Returns & Profits
What returns can I expect?
+
Projected returns typically range from 12-20% annually, depending on the project. Returns are
clearly stated for each project, including best-case and worst-case scenarios. Please note that
these are projections – actual returns may vary based on market conditions.
When do I receive my returns?
+
Distribution schedules vary by project. Most projects distribute profits quarterly or upon
project completion. The exact schedule is specified in each project's documentation. All
distributions are automatically transferred to your registered bank account.
Can I withdraw my investment early?
+
Investments are typically locked until project completion (lock-up period). However, we're
developing a secondary market feature that will allow investors to sell their positions to other
investors. This feature is coming soon.
👤 Account & Security
How is my money protected?
+
Investor funds are held in segregated escrow accounts at partner banks, separate from Croudium's
operational funds. We use bank-grade 256-bit encryption, and all transactions are processed
through verified payment gateways.
How do I update my account information?
+
Log in to your dashboard and go to Settings > Profile. You can update your email, phone number,
and bank account details. Some changes may require re-verification for security purposes.
What happens if I forget my password?
+
Click "Forgot Password" on the login page and enter your registered email. We'll send you a
password reset link. For security, the link expires in 24 hours.
⚖️ Legal & Compliance
Is Croudium regulated?
+
Yes, Croudium is licensed and regulated by OJK (Otoritas Jasa Keuangan / Financial Services
Authority) as a securities crowdfunding platform. We comply with all applicable regulations
regarding investor protection and financial reporting.
Are there any taxes on my investment returns?
+
Yes, profit distributions are subject to a 10% final income tax (PPh Final) which is
automatically withheld before distribution. You'll receive a tax certificate annually for your
records. Please consult a tax professional for advice specific to your situation.
Still Have Questions?
Our support team is ready to help you
📧
Email Us
support@croudium.id
📞
Call Us
(021) 1234-5678
💬
Live Chat
Mon-Fri, 9AM-6PM
Ready to Start Investing?
Join 5,200+ investors building wealth through real estate